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If you haven't already, please be sure to try all of our basic troubleshooting steps to see if they will help to resolve your issue.
If there is a specific error code you are getting, please check out our Common Errors section.
Web: There are currently no reported issues for the XFINITY Stream web player.
Mobile: There are currently no reported issues for the XFINITY Stream iOS & Android apps.
Roku Beta: The XFINITY Stream Beta channel for Roku is working as expected. However, users may experience a problem where the channel forces a logout of the app and the customer is returned to the "Get Started" page and asked to reauthorize the device. This issue should be fixed by the end of June with the next app release of the channel in the Roku channel store.
Xi3 STB (Pilot): Some Xi3 boxes are currently receiving an error, even after a reboot. We are currently working on investigating the issue and the steps needed to restore service. We will communicate with each of the schools individually when we have all information gathered.
Live TV: There are a few live TV channels missing from school lineups, most of them in premium packages. Our support team is performing an audit to ensure these are backup and running as soon as possible. If you notice a channel missing that you're expecting to see, please open a ticket and we will prioritize the restoration of that channel. Thank you for your patience while work to get all channels back online.
DVR: DVR is working as expected for all universities. Detroit and Twin Cities regions are showing 80-90% success rate of DVR recordings and playback of recordings.
Video On Demand: There are no reported issues with Video On Demand content.
Premium Upgrades: There are currently no reported issues for premium channel upgrades.
Thank you for your patience.