Click the "Follow" button on the "Service Status & Current Interruptions" page to subscribe to 'new articles' posted in this section and receive alerts in your email inbox when status update is posted. Manage your Section subscriptions in the "My requests" tab located in the top right, then select "Following".
If you haven't already, please be sure to try all of our basic troubleshooting steps to see if they will help to resolve your issue.
If there is a specific error code you are getting, please check out our Common Errors section.
Web: There are currently no reported issues for the XFINITY Stream web player.
Mobile: There are currently no reported issues for the XFINITY Stream iOS & Android apps.
Roku Beta: The XFINITY Stream Beta channel for Roku is working as expected.
Xi3 STB (Pilot): Some Xi3 boxes are currently receiving an error, even after a reboot. We are currently working on investigating the issue and the steps needed to restore service. We will communicate with each of the schools individually when we have all information gathered.
Live TV: There are a few live TV channels missing from school lineups, most of them in premium packages. Our support team is performing a month long audit to ensure these are backup and running as soon as possible. If you notice a channel missing that you're expecting to see, please open a ticket and we will prioritize the restoration of that channel. Thank you for your patience while work to get all channels back online.
DVR: DVR is working as expected for all universities. Detroit and Twin Cities regions are showing 80-90% success rate of DVR recordings and playback of recordings.
Video On Demand: There are no reported issues with Video On Demand content.
Premium Upgrades: There are currently no reported issues for premium channel upgrades.
TV Everywhere or 3rd-party Apps (i.e. HBOgo, CNNGo, NBC Sports, Fox Now, etc.): We are currently investigating an issue with users not being able to login with 3rd party TVE apps. Users may get the below error messages after attempting to login.
Thank you for your patience.