Error "Adobe Flash Player is having trouble." using Google Chrome

If after clicking "Watch Now" and the XFINITY Stream player is not able to load, you may see this error message.

Screen_Shot_2017-08-18_at_4.16.22_PM.png

 

To resolve this issue:

  1. In a separate tab in your Chrome browser, in the address bar, type 
    chrome://settings/content/flash.
    chrome-__settings_content_flash.png

  2. Select Add under Allowed Sites and add tv.xfinity.comScreen_Shot_2017-08-18_at_4.23.17_PM.png

  3. Go back to the previous tab and select the Refresh button. The XFINITY Stream player should now load.
    • Note: If you ever, reset your browser to factory settings you will need to reenable this.Screen_Shot_2017-08-18_at_4.16.22_PM.png

 

The XFINITY Stream player will be moving to HTML5 in early 2018 and after that this should no longer be an issue after that transition.

 

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