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If you haven't already, please be sure to try all of our basic troubleshooting steps to see if they will help to resolve your issue.
Web: There are currently no reported issues for the XFINITY Stream web player.
Mobile: There are currently no reported issues for the XFINITY Stream iOS, Android & Kindle apps.
Roku Beta: The XFINITY Stream Beta channel for Roku is working as expected.
Xi3 STB (Pilot): Xi3 boxes are currently operating as expected.
Live TV: There are a few live TV channels missing from school lineups, most of them in premium packages. Our support team is performing an audit to ensure these are backup and running as soon as possible. If you notice a channel missing that you're expecting to see, please open a ticket and we will prioritize the restoration of that channel(s). Our team is also moving to an automated channel lineup manager that will be changing lineups for all schools. In late fall we will begin with the schools in the Northeast region. We anticipate this will fix any issues with any remaining missing channels as well as the ability to quickly remove and add new channels. Thank you for your patience while work to get all channels back online.
DVR: DVR is working as expected for all universities.
Video On Demand: There are no reported issues with Video On Demand content.
Premium Upgrades: There are currently no reported issues for premium channel upgrades.
TV Everywhere or 3rd-party Apps (i.e. HBOgo, CNNGo, NBC Sports, Fox Now, etc.): There are currently no reported issues for TV Everywhere apps.
Thank you for your patience.