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If you haven't already, please be sure to try all of our basic troubleshooting steps to see if they will help to resolve your issue.
If there is a specific error code you are getting, please check out our Common Errors section.
Web: There are currently no reported issues for the XFINITY TV web player.
Mobile: There are currently no reported issues for the XFINITY TV mobile apps.
DVR: DVR is working as expected for all universities except Brandeis. Additionally, the Detroit & Twin Cities regions are currently experiencing issues where recordings are not completing in full. This issue is being fixed. No estimated time for resolution has been given.
Video On Demand: There are currently no reported issues for XFINITY On Demand content.
Premium Upgrades: There are currently no reported issues for premium channel upgrades.
Thank you for your patience.