If you have a question about your subscription or billing account, you have 2 method, either submit a ticket online or call our billing department to speak to a customer service representative.
Submit a ticket with a detailed description and provide your order number as well as the school email address that you use to login. We will need to this look up your account.
2) By Phone
Call 1-877-978-3229 and speak to a Customer Service Representative. They will ask for the student ID you use to log in so they can look up your account. Their offices are open 8AM-12AM Eastern Time or 5AM-9PM Pacific.