Error xacsa.provision.500: FatalDrmError

We apologize for the interruption in service.


Please try to clear your browser cache, shut down & restart your browser.


Additionally, you can also try some of our other basic troubleshooting steps.



If you're still seeing the error or the above steps have not resolved your issue, please submit a ticket to the XFINITY On Campus support team


Be sure to include the following:

  • What browser are you using?
  • What device are you using? What operating system is your device?
  • Were you watching a live channel? On Demand channel? 
  • What network or channel were you watching?
  • What show and episode were you watching?
  • Did the error occur with a scheduled or saved cloud DVR recording?


Please describe what you were doing up until you saw the error. Also, include your school, your preferred contact email address & your school account/username you use to login to watch XFINITY On Campus.






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