FAQ for Roku Beta

The XFINITY On Campus Support team will continue to update this article as we learn the most frequently asked questions that customers ask regarding the Roku Beta program for university.

 

Q: How do I change the channel on my Roku?

A: Visit this article to learn how to tune to a specific live TV channel.

 

Q: How do I delete a DVR recording?

A: Visit this article to learn how to delete a DVR recording from your Roku.

 

Q: Why are you calling it a "Beta" channel?

A: Although the channel currently is still in its development stages, we're making it available to university customers to try it out and give us feedback. Beta releases will have limitations and features are subject to change in future builds. Additionally, the Roku Beta for university users specifically offers customers another device to stream content on. The Roku Beta program works great for single users and our team recognizes limitations for full-scale campus wide deployments for non-private dormitory settings.

 

Q: Why am I sometimes kicked out of the channel and asked to reauthorize?

A: Our engineers are working to resolve this issue. Please make sure you are using the most up-to-date Roku channel for XFINITY Stream Beta. This should be fixed in the upcoming release.

 

Q: Where can I use my Roku?

A: Roku devices for university customers will ONLY work when connected to the campus Wi-Fi or hardwired to the campus network. TV Go channels will not work

 

Q: Why do TV Go channels not load on my Roku?

A: Roku devices for university customers will ONLY work when connected to the campus Wi-Fi or hardwired to the campus network and TV Go channels are specifically created for viewing while not connected to the campus network hence the term "go" and therefore are not available on Roku devices.

 

Q: How can I get help with an issue, ask a question or provide feedback for XFINITY Stream for Roku?

A: Contact our support team by selecting Submit a Request from the menu at the top. Be sure to include the build number of your channel by going to the main menu and selecting Settings > About.

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Have more questions? Submit a request

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