Why is my video slow or skipping? Follow Welcome Anonymous User! Welcome End-User! Welcome Agent! Get Subscribers Updated February 11, 2019 17:38 OK Please refer to our help center article on "Video Buffering". Related articles Video Buffering Can I access if I live in off-campus housing? How many shows may I watch simultaneously? Why won't XFINITY On Campus play? How do I upgrade to premium channels or packages?