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  1. XFINITY On Campus
  2. Troubleshooting

Troubleshooting

We'll help you sort out any problems quickly and easily

Common Errors for Web & Mobile

  • Error FEDX10001 - Unable to determine campus residency
  • Error 3329.12007
  • Error xacsa.provision.500: FatalDrmError
  • Error "Available to watch on campus only" message
  • Error Too Many Devices Streaming
  • Error 3329.12005: Maximum Concurrent Streams Reached
See all 18 articles

Common Errors for Roku

  • Error DRM.-3 or DRM.-6
  • Error DRM.3329,12005 You've reached your streaming limit.

General

  • Tips to fix most issues on web & mobile!
  • Tips to fix most issues on Roku Beta!
  • Video Buffering
  • Streaming Video Quality
  • Incorrect username and/or password
  • Internet Explorer 10 Support Discontinued
See all 7 articles

FAQ

  • Can I access if I live in off-campus housing?
  • Why won't XFINITY On Campus play?
  • 3rd party Wi-Fi networks and VPN connections
  • How many shows may I watch simultaneously?
  • Why can’t I hear any audio/sound?
  • How do I reset my password?
See all 8 articles
XFINITY On Campus